fexowin Privacy Policy

fexowin operates an online gaming platform available to players in the Philippines. In the course of providing our services – which include casino slots, live casino, sports betting, fish games, eBingo, and related features – we collect and process personal information about our users.

This Privacy Policy describes what data we collect, the purposes for which we use it, how long we keep it, and the rights you have as a data subject. It applies to all personal data collected through the fexowin website and any associated platform features, whether accessed via desktop or mobile browser.

This policy forms part of the fexowin Terms and Conditions. By registering an account or using fexowin's services, you acknowledge that you have read and agree to this Privacy Policy.

fexowin collects personal data in the following categories. The table below summarises each type and how it is gathered:

fexowin uses personal data for the following purposes:

• Account management – creating, maintaining, and securing your fexowin account, including OTP-based authentication.
• Identity verification – fulfilling KYC obligations and confirming your eligibility to use the platform.
• Payment processing – processing deposits and withdrawals in Philippine Peso via your registered local payment channel.
• Platform operation – delivering casino games, sports betting, live casino, fish games, eBingo, and all other platform features.
• Fraud prevention and security – detecting and preventing unauthorised account access, money laundering, or terms violations.
• Customer support – responding to your enquiries and resolving account or transaction issues.
• Legal compliance – meeting obligations under applicable Philippine law and any applicable regulatory requirements.
• Platform improvement – analysing aggregated, anonymised usage data to improve game performance and user experience.

fexowin does not use your personal data for unrelated marketing purposes without your explicit consent.

fexowin processes your personal data on the following legal grounds:

• Contractual necessity – processing required to deliver the services you have requested when registering a fexowin account and agreeing to our Terms and Conditions.
• Legal obligation – processing required to comply with applicable laws, including identity verification and anti-money-laundering requirements.
• Legitimate interests – processing for fraud detection, security, and platform integrity that does not override your rights as a data subject.
• Consent – where we rely on your consent for specific processing activities (such as optional communications), you may withdraw that consent at any time by contacting support.

fexowin does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances:

• Payment service providers – financial data is shared with Philippine payment processors (such as those facilitating GCash, Maya, or bank transfer transactions) solely to process your requested transactions.
• Identity verification providers – KYC document data may be processed by trusted third-party verification services engaged by fexowin to confirm your identity.
• Legal and regulatory authorities – we may be required to disclose data to government or law enforcement bodies in response to lawful requests or to comply with applicable Philippine law.
• Platform technology providers – technical service providers who support fexowin's infrastructure may have limited, strictly controlled access to data as part of their service delivery.

All third parties who receive data from fexowin are required to handle it in accordance with applicable data protection standards and may not use it for any purpose other than those specified in their engagement with fexowin.

fexowin requires all registered players to complete a KYC (Know Your Customer) identity verification process before deposits, withdrawals, and full platform access are enabled. This is a standard requirement for online gaming platforms and is necessary to:

• Confirm that the account holder is aged 21 or above.
• Verify that the identity provided during registration matches the account holder.
• Comply with anti-money-laundering obligations.
• Ensure that payment channels are registered in the account holder's own name.

KYC documents – which typically include a Philippine government-issued ID and may include a selfie or additional supporting documents – are handled with strict confidentiality and used solely for the purposes stated above. They are not used for marketing, profiling, or shared with parties unrelated to the verification process.

All financial transactions on fexowin are conducted in Philippine Peso (₱PHP). When you deposit or withdraw funds, fexowin records the transaction details necessary to process and reconcile the payment.

Payment channel details – such as your GCash account reference, Maya account reference, or Philippine bank account information – are stored only in the form required to process transactions and verify that withdrawals are directed to your own verified account. fexowin does not store full card numbers, and cryptocurrency is not an accepted payment method on the platform.

fexowin uses cookies and similar tracking technologies to operate the platform and improve the user experience. Cookies are small data files stored on your device when you visit the fexowin website.

We use the following types of cookies:

• Essential cookies – required for the platform to function. These enable login sessions, secure authentication (including OTP flow), and core navigation. They cannot be disabled without impairing platform functionality.
• Functional cookies – used to remember your preferences such as language and display settings to improve your experience on fexowin.
• Analytics cookies – used to collect aggregated, anonymised data about how players interact with the platform, which helps us identify areas for improvement. This data is not linked to your personal identity.

Most browsers allow you to control or disable cookies through their settings. Note that disabling essential cookies will affect the functionality of the fexowin platform.

fexowin implements technical and organisational measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL encryption on all data transmitted between your device and fexowin's servers.
• OTP (one-time password) verification for account login and sensitive account actions.
• Access controls limiting internal staff access to personal data to those who need it for their job functions.
• Secure data storage practices for KYC documents and financial transaction records.

While fexowin takes reasonable precautions to protect your data, no online platform can guarantee absolute security. You also have a responsibility to keep your login credentials secure and to notify fexowin immediately if you suspect unauthorised account activity.

fexowin retains personal data for as long as necessary to fulfil the purposes described in this policy and to comply with applicable legal obligations. Key retention principles include:

• Account data is retained for the duration of your active account with fexowin and for a period thereafter as required by law.
• KYC identity documents are retained as required by applicable anti-money-laundering and identity verification regulations.
• Transaction records are retained for the period required to meet financial record-keeping obligations under Philippine law.
• Communications with fexowin support are retained for a reasonable period for quality assurance and dispute resolution purposes.

When personal data is no longer required and there is no legal obligation to retain it, fexowin will securely delete or anonymise it.

As a data subject, you have the following rights in relation to your personal data held by fexowin:

• Right of access – you may request a copy of the personal data fexowin holds about you.
• Right to correction – you may request that inaccurate or outdated personal data be corrected.
• Right to deletion – you may request deletion of your personal data where there is no legal obligation for fexowin to retain it. Note that some data must be retained for regulatory compliance even after account closure.
• Right to object – you may object to specific types of processing, including processing based on legitimate interests, subject to applicable legal grounds.
• Right to data portability – where applicable, you may request a copy of data you have provided to fexowin in a structured, commonly used format.

To exercise any of these rights, contact fexowin at [email protected] with your request and account details. We will respond within a reasonable timeframe in accordance with applicable requirements.

fexowin is strictly a 21+ platform. We do not knowingly collect or process personal data from persons under the age of 21. If a minor has registered on fexowin by providing false information, the account will be closed upon discovery, and any associated data will be deleted subject to any applicable legal retention obligations.

If you believe a minor has registered on fexowin, please contact us immediately at [email protected].

fexowin may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or platform features. When changes are made, the updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically. Your continued use of fexowin following any update to this policy constitutes your acknowledgement of the revised version.

If you have questions about this Privacy Policy, want to exercise your data rights, or have a privacy concern, please contact the fexowin support team:

• Email: [email protected]
• Platform: fexowin.net

For disputes regarding our handling of your personal data that cannot be resolved through direct contact with fexowin, you may have recourse to the applicable data protection authority in the Philippines.